Effective Date: May 1, 2026
1. Acceptance of Terms
By accessing the Direct Home Pros website or using our services, you agree to be bound by these Terms & Conditions. If you do not agree, do not use our services.
2. Services Provided
Direct Home Pros provides home maintenance, repair coordination, and handyman-related services. Certain services may be performed by third-party licensed and insured contractors. We reserve the right to refuse service at our discretion.
3. Independent Contractors
Some services are performed by independent contractors. While we strive to work with trusted professionals, these contractors are not employees of Direct Home Pros. Direct Home Pros coordinates services but is not responsible for contractor workmanship beyond reasonable oversight, delays caused by contractor availability, or damages caused directly by third-party contractors.
4. Estimates & Scope of Work
All estimates are based on visible conditions at the time of evaluation. Additional work may be required if hidden issues are discovered. Any changes to scope or pricing will be communicated for approval before proceeding.
5. Scheduling & Access
Customers agree to provide safe and reasonable access to the property, ensure utilities are active, secure pets, and notify us of any hazards. Missed appointments or inability to access the property may result in additional fees.
6. Payment Terms
Payment is due upon completion of services unless otherwise agreed. We accept payments through third-party processors such as Square. Failure to pay may result in service suspension, collections or legal action, and additional fees.
7. Service Call & Diagnostic Fees
Service call or diagnostic fees may apply and are non-refundable once service has been performed. These fees may be credited toward completed repairs at our discretion.
8. Membership Plans (HomeCare Plans)
By enrolling in a membership plan, you agree to recurring billing, monthly or annual depending on the plan, automatic renewal unless canceled, and scheduling of included services based on availability. Unused visits may not roll over unless explicitly stated.
9. Limitation of Liability
To the fullest extent permitted by law, Direct Home Pros shall not be liable for indirect, incidental, or consequential damages; loss of use, profits, or property value; or delays outside of our control. Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.
10. Warranties
We may provide limited workmanship warranties on certain services. Warranty terms vary by service and contractor. Manufacturer warranties apply to parts and materials where applicable.
11. Cancellations & Rescheduling
Customers must provide reasonable notice for cancellations or rescheduling. Fees may apply for last-minute changes or missed appointments.
12. Property Conditions
We are not responsible for pre-existing conditions, including structural issues, code violations, or hidden damage. Discovery of such conditions may require additional services.
13. Website Use
You agree not to use the website for unlawful purposes, attempt to gain unauthorized access, or interfere with website functionality.
14. Governing Law
These Terms are governed by the laws of the State of Texas.
15. Changes to Terms
We may update these Terms at any time. Continued use of our services constitutes acceptance of updated Terms.
16. Contact Information
Contact Direct Home Pros at support@thedirecthomepros.com or 682-345-7255.