Effective Date: May 1, 2026
1. Service Payments
All completed services are non-refundable.
2. Service Call / Diagnostic Fees
Service call and diagnostic fees are non-refundable once a technician or contractor has been dispatched.
3. Cancellations (One-Time Services)
- Cancellations made at least 24 hours in advance: No fee.
- Cancellations made less than 24 hours in advance may be subject to a cancellation fee.
- Missed appointments or denied access are subject to the full service call charge.
4. Membership Plans (HomeCare Plans)
Monthly plans may be canceled at any time. No refunds are issued for prior billing periods, and services already performed may be billed at standard rates if the plan is canceled early. Discounted annual plans are non-refundable after purchase. If canceled early, services rendered may be prorated at standard rates.
5. Prepaid Services & Bundles
Prepaid packages and service bundles are non-refundable once any portion of the service has been used.
6. Deposits
Deposits for scheduled work or large projects are non-refundable unless otherwise stated.
7. Emergency & After-Hours Services
Emergency service fees are non-refundable once service has been initiated.
8. Satisfaction Issues
If you are not satisfied with a service, you must notify us within 48 hours. We will make reasonable efforts to address the issue, which may include re-service, an adjustment, or a partial credit at our discretion.
9. Refund Processing
Approved refunds, if any, will be processed through the original payment method and may take several business days depending on the payment provider.
10. Contact Us
For cancellations or refund inquiries, contact Direct Home Pros at support@thedirecthomepros.com or 682-345-7255.