Effective Date: May 1, 2026
1. Introduction
Direct Home Pros (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or enroll in our home maintenance plans.
2. Information We Collect
Personal Information
- Name
- Email address
- Phone number, including mobile number
- Property address and service location
- Billing address and payment details
- Service requests, preferences, and communication history
Automatically Collected Information
- IP address
- Browser and device type
- Website usage data, including pages viewed and time on site
- Cookies and tracking data
SMS/Text Messaging Data
If you opt in to receive text messages, we may collect your mobile number, message history, and interaction data.
3. How We Use Your Information
We use your information to:
- Provide and manage services, appointments, and memberships
- Process payments and recurring billing
- Communicate regarding service updates, reminders, and support
- Send marketing messages, which you may opt out of at any time
- Improve our website, services, and customer experience
- Comply with legal obligations
4. SMS/Text Messaging Terms
By providing your mobile number, you consent to receive SMS messages from Direct Home Pros, including appointment confirmations and reminders, service updates, and promotional offers. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact us directly. We do not sell or share SMS opt-in data with third parties for marketing purposes.
5. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Licensed and insured contractors or service providers performing work
- Payment processors such as Square
- Software providers supporting scheduling, communication, and operations
- Legal authorities if required by law
All third parties are expected to maintain confidentiality and use your information only as necessary to perform services.
6. Payment Processing
Payments are securely processed through third-party providers such as Square. We do not store full credit card information on our servers. Recurring billing may apply for membership plans, and by enrolling, you authorize us to charge your payment method on a recurring basis per your selected plan.
7. Subscription & Membership Terms (HomeCare Plans)
By enrolling in a Direct Home Pros HomeCare Plan, you agree to recurring billing, monthly or annual depending on the plan, automatic renewal unless canceled, and responsibility for maintaining a valid payment method. You may cancel your plan at any time by contacting us. Cancellation terms may apply based on services already rendered.
8. Data Security
We implement reasonable safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights, Including California Residents
You may have the right to request access to personal information we have collected, request correction or deletion, and opt out of marketing communications. We will not discriminate against you for exercising your privacy rights. To make a request, contact us using the information below.
10. Cookies & Tracking Technologies
We use cookies and similar technologies to improve website performance, understand user behavior, and enhance your experience. You may disable cookies in your browser settings.
11. Third-Party Links
Our website may include links to third-party sites. We are not responsible for their privacy practices.
12. Children’s Privacy
Our services are not intended for individuals under 18, and we do not knowingly collect personal information from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
14. Contact Information
If you have questions or wish to exercise your rights, contact Direct Home Pros at support@thedirecthomepros.com or 682-345-7255.