Direct Home Pros Privacy Policy

Effective Date: May 1, 2026

1. Introduction

Direct Home Pros (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or enroll in our home maintenance plans.

2. Information We Collect

Personal Information

We may collect the following:

  • Name
  • Email address
  • Phone number (including mobile number)
  • Property address and service location
  • Billing address and payment details
  • Service requests, preferences, and communication history

Automatically Collected Information

  • IP address
  • Browser and device type
  • Website usage data (pages viewed, time on site)
  • Cookies and tracking data

SMS/Text Messaging Data

If you opt in to receive text messages, we may collect:

  • Mobile number
  • Message history and interaction data

3. How We Use Your Information

We use your information to:

  • Provide and manage services, appointments, and memberships
  • Process payments and recurring billing
  • Communicate regarding service updates, reminders, and support
  • Send marketing messages (you may opt out at any time)
  • Improve our website, services, and customer experience
  • Comply with legal obligations

4. SMS/Text Messaging Terms

By providing your mobile number, you consent to receive SMS messages from Direct Home Pros, including:

  • Appointment confirmations and reminders
  • Service updates
  • Promotional offers

Message frequency may vary.
Message and data rates may apply.

You can opt out at any time by replying STOP.
For help, reply HELP or contact us directly.

We do not sell or share SMS opt-in data with third parties for marketing purposes.

5. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • Licensed and insured contractors or service providers performing work
  • Payment processors such as Square
  • Software providers supporting scheduling, communication, and operations
  • Legal authorities if required by law

All third parties are expected to maintain confidentiality and use your information only as necessary to perform services.

6. Payment Processing

Payments are securely processed through third-party providers such as Square. We do not store full credit card information on our servers.

Recurring billing may apply for membership plans, and by enrolling, you authorize us to charge your payment method on a recurring basis per your selected plan.

7. Subscription & Membership Terms (HomeCare Plans)

By enrolling in a Direct Home Pros HomeCare Plan, you agree to:

  • Recurring billing (monthly or annual, depending on plan)
  • Automatic renewal unless canceled
  • Responsibility for maintaining a valid payment method

You may cancel your plan at any time by contacting us. Cancellation terms may apply based on services already rendered.

8. Data Security

We implement reasonable safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights (Including California Residents)

You may have the right to:

  • Request access to personal information we have collected
  • Request correction or deletion
  • Opt out of marketing communications

We will not discriminate against you for exercising your privacy rights.

To make a request, contact us using the information below.

10. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance
  • Understand user behavior
  • Enhance your experience

You may disable cookies in your browser settings.

11. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices.

12. Children’s Privacy

Our services are not intended for individuals under 18, and we do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

14. Contact Information

If you have questions or wish to exercise your rights, contact us:

Direct Home Pros
Website: www.thedirecthomepros.com
Email: support@thedirecthomepros.com
Phone/Text: 682-345-7255